FAQ
We are a full-service vacation rental agency – onsite to protect and manage your mountain home investment.
Service, legacy, and benefits. Since 1987, we have had onsite management, maintenance, and housekeeping staff, which makes us best suited to watch over your condo. Our management staff can handle emergencies as soon as they arise, so you can rest easy.
Absolutely not. Our owners purchased their homes because they love Mammoth Lakes and want to spend time here with their family and friends. Rentals evolve around your schedule and income needs.
We ask you to sign a contract; however, you may cancel at any time with a 60-day notice. We do ask that you honor any confirmed bookings if you cancel. It is difficult for people to move to alternate units once they have their hearts set on your special place.
We are a full-service, onsite management company and include typical “ala cart” items into our flat 35% fee. A valid comparison of other agencies will reveal a similar rate; however, the competition cannot offer a similar service since their staff is not located onsite, actively managing your home.
Wood stocking and deep cleans are the only additional annual charges.
We handle it all so you can rest easy when you’re not here and enjoy your time when you are. We manage revenue, marketing, bookings, arrival, departures, cleaning, accounting, town fees, and maintaining and monitoring your rental. That means if your water heater breaks in the middle of the winter, we get the call, not you! We communicate with you and handle the vendor side. We even pay the bill and then charge you on your monthly statement. It could not be easier!
Yes! It is what we do best! We operate with a full-time staff of 12-15 people, and that number doubles in the winter. Our guest reservations, front desk, housekeeping, maintenance, and accounting are all based onsite! We have a marketing team that works tirelessly to employ the latest technologies to promote our condos. As an owner, you will soon know how important our team is to the big picture. It is one big family!
And then some! We are listed on Airbnb, VRBO, and other travel sites; however, it’s important to know that 75% of our guests book directly with us.
Why is booking direct so important? Guests that book direct take special care of the places where they stay. Since 1987, we’ve had a longstanding reputation as a preferred slopeside vacation rental spot with excellent guest service. Generations of 1849ers come back year after year, and these returning guests treat your home as if it was their own.
We do not allow renters to bring pets.
Protection of your home and time. Onsite monitoring of a rental home can make all the difference in an owner’s and guest’s experience. If there is a delay in addressing an emergency or an issue with a guest, the outcome can be devastation. We are here to address any items as soon as they occur.
Vacation rental management also takes time. We have a dedicated full-time staff to do this for you so you can rest easy.
We have an experienced marketing team that employs the latest best marketing practices and works closely with our travel site partners to promote and book your home.
Cleans are performed by our own onsite housekeeping staff. Our linens are commercially laundered, and we use health department-rated cleaning products to ensure the safety of our guests and owners. We also supply towels, toilet paper, paper towels, hot pads, kitchen towels, dish soaps, and garbage bags.
Guest service and attention to detail! These have always set us apart from our competition. Our guest reviews often reflect on their experience with our fantastic staff onsite and the ease of their experience.
We have a revenue management manager on staff that uses best-in-class dynamic pricing software to price your home according to demand, current economic conditions, and the time of year. Our goal is to maximize rent versus occupancy to reduce wear and tear on your home.
